oqqee Privacy Policy — How We Collect, Use, and Safeguard Your Personal Data

1 Who We Are

oqqee ("oqqee", "we", "us", "our") operates the online betting and casino platform accessible at https://oqqee.io. oqqee is the data controller responsible for the personal data of all registered players and website visitors who interact with the oqqee platform. As data controller, oqqee determines the purposes and means by which personal data is processed in connection with the provision of its services to players in Bangladesh and other permitted jurisdictions.

For all privacy-related inquiries, including requests to exercise your data subject rights, please contact our data protection team at: [email protected] — plain text address, not a clickable link.

2 Scope of This Policy

This Privacy Policy applies to all personal data collected and processed by oqqee in connection with:

• The registration and management of player accounts on https://oqqee.io
• Deposits, withdrawals, and all financial transactions conducted via bKash, Nagad, Rocket, Upay, DBBL, City Bank, BRAC Bank, and any other payment method oqqee makes available
• All betting and gaming activity on the oqqee platform, including cricket betting markets, live casino games, slots, and all other products
• Customer support interactions via live chat and email
• Voluntary participation in promotions, surveys, tournaments, and loyalty programmes
• General browsing of the oqqee website, including pages you visit as a non-registered visitor

This policy does not apply to third-party websites or services that may be referenced on the oqqee platform. oqqee is not responsible for the privacy practices of game providers such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, or Ezugi — please review each provider's own privacy documentation for information about their data practices.

3 Personal Data We Collect

oqqee collects personal data through several channels. The following table summarises the categories of data collected, the source of collection, and the primary purpose:

Category	Examples	Source
Identity Data	Full name, date of birth, gender, national ID number, passport details	Provided by you during registration or identity verification
Contact Data	Email address, mobile phone number, city/district of residence	Provided by you during registration or account updates
Financial Data	bKash/Nagad/Rocket wallet numbers, bank account references, transaction amounts in BDT, deposit and withdrawal history	Provided by you when making payments; generated automatically by transactions
Gaming Activity Data	Bets placed, games played, wager amounts in ৳, win/loss history, session duration, cricket markets accessed	Generated automatically when you use the platform
Technical Data	IP address, device type, browser type and version, operating system, screen resolution, referring URL	Collected automatically via server logs and cookies
Communications Data	Live chat transcripts, support emails, survey responses, promotional opt-in records	Generated when you contact us or participate in promotions
Verification Documents	Scanned copies or photographs of national ID, passport, or other identity documents submitted for KYC purposes	Provided by you when requested as part of account verification

4 How We Use Your Personal Data

oqqee uses the personal data described in Section 3 for the following purposes:

• Account creation and management: To register your account, verify your identity, process your oqqee login credentials, and keep your account information up to date.
• Payment processing: To process deposits and withdrawals in BDT via your chosen payment method, prevent payment fraud, and maintain accurate financial records of all transactions.
• Service delivery: To make cricket betting markets, live casino games, slots, and all other oqqee products available to you, and to personalise your experience on the platform.
• Customer support: To respond to your queries, resolve complaints, and provide assistance via live chat and email.
• Security and fraud prevention: To detect, investigate, and prevent unauthorised access, fraudulent transactions, bonus abuse, money laundering, and other prohibited conduct described in the oqqee Terms & Conditions.
• Legal and regulatory compliance: To meet our know-your-customer (KYC), anti-money-laundering (AML), and other applicable legal obligations, and to respond to lawful requests from regulatory or law enforcement authorities.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to administer deposit limits, session time-outs, cooling-off periods, and self-exclusion requests at your request or where required by our responsible gaming policy.
• Marketing communications: To send you promotional offers, bonus notifications, and news about oqqee products — but only where you have given explicit consent to receive such communications (see Section 13).
• Platform improvement: To analyse aggregated usage data, identify technical issues, improve game performance, and develop new features on the oqqee platform. Where used for analytics, data is anonymised or pseudonymised.

5 Legal Bases for Processing Your Data

Every instance of personal data processing by oqqee is grounded in one of the following lawful bases:

• Performance of a contract: Processing that is necessary to deliver the services you have signed up for — including account management, payment processing, and game access — is carried out on the basis of contractual necessity.
• Legal obligation: Processing required to comply with KYC, AML, and other applicable legal requirements is carried out on the basis of legal obligation.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform analytics, and responsible gaming monitoring is carried out on the basis of oqqee's legitimate interests, balanced against your rights and interests as a data subject.
• Consent: Processing for direct marketing communications is carried out only on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time by updating your communication preferences in your account settings or by contacting [email protected].

6 Cookies and Tracking Technologies

oqqee uses cookies and similar tracking technologies to operate, secure, and improve the platform. The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: Used to collect anonymised data about how visitors navigate the oqqee website — pages visited, time spent on page, errors encountered, and similar metrics. This data helps us improve the platform experience for all players.
• Functional cookies: Remember your preferences such as language settings, preferred game categories, and other personalisation choices so that you do not need to re-enter them on each visit.
• Marketing cookies: Used only where you have given consent to receive personalised promotional content. These cookies help ensure that the promotional offers displayed to you are relevant to your gaming activity on oqqee.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the oqqee platform, including the ability to log in to your account.

7 Sharing Your Personal Data

oqqee does not sell your personal data. We may share your data with the following categories of third party solely to the extent necessary to deliver the oqqee service:

• Payment processors: bKash, Nagad, Rocket, Upay, DBBL, City Bank, and BRAC Bank receive the financial data necessary to process your deposit and withdrawal transactions. Each payment partner operates under its own privacy policy and is subject to applicable Bangladeshi financial regulations.
• Game providers: Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, Ezugi, and other software providers may receive the account identifiers and session data necessary to load and operate games within the oqqee platform.
• Identity verification providers: Third-party KYC services may receive copies of identity documents and personal details you submit during account verification, for the sole purpose of confirming your identity and age.
• IT infrastructure providers: Cloud hosting, content delivery, and security monitoring providers who process data on oqqee's behalf under strict data processing agreements that prohibit use of data for any purpose beyond providing the contracted service.
• Law enforcement and regulators: oqqee will disclose personal data to law enforcement authorities, courts, or regulators where required to do so by law, court order, or other legally binding process. Where permitted by law, oqqee will notify affected players of such disclosure.

8 International Data Transfers

oqqee's primary data processing infrastructure is designed to serve the Bangladeshi market, and we take reasonable steps to ensure that your personal data is processed within appropriate jurisdictions. Where personal data is transferred to or accessible by parties in other countries — for example, where a game provider's servers are located outside Bangladesh — oqqee ensures that appropriate safeguards are in place, including data processing agreements that incorporate standard contractual clauses or equivalent data protection mechanisms.

By using the oqqee platform, you acknowledge that your data may be transferred and processed in countries that may have different data protection standards from those applicable in Bangladesh. In all cases, oqqee contractually requires that any third party receiving your data applies a standard of protection that is, at minimum, equivalent to the protections described in this Privacy Policy.

9 Data Security

oqqee implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and oqqee's servers
• Encryption of sensitive data fields — including passwords and payment references — stored in our databases
• Role-based access controls ensuring that oqqee staff can access only the personal data necessary for their specific job function
• Regular security audits and vulnerability assessments of the oqqee platform infrastructure
• Intrusion detection systems and 24/7 security monitoring
• Documented incident response procedures for identifying, containing, and reporting personal data breaches

While oqqee takes its security obligations seriously, no system connected to the internet is completely impenetrable. You also have a role to play in keeping your account secure — please refer to the Account Security section of the oqqee Terms & Conditions for your responsibilities regarding your login credentials.

10 Data Retention

oqqee retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as set out in this policy, and for as long as required to comply with applicable legal, regulatory, and accounting obligations. As a general guide:

• Active account data is retained for the lifetime of your account.
• Transaction and financial records are retained for a minimum of 7 years from the date of each transaction to satisfy financial record-keeping requirements.
• Identity verification documents are retained for a minimum of 5 years from the date of account closure or the date of the last transaction, whichever is later.
• Customer support communications are retained for 3 years from the date of the interaction.
• Marketing consent records are retained for 3 years from the date on which consent was given or last renewed.
• Technical and log data (server logs, IP addresses) is retained for a maximum of 12 months from the date of collection.

When personal data is no longer required, it is permanently deleted or securely anonymised so that it can no longer be linked to you as an individual. Anonymised and aggregated analytics data may be retained indefinitely for platform improvement purposes.

11 Your Privacy Rights

As a data subject, you hold the following rights in relation to the personal data oqqee holds about you. To exercise any of these rights, please contact [email protected] with the subject line "Data Subject Request" and provide sufficient information to verify your identity. oqqee will respond to all valid requests within 30 days.

Please note that some rights are not absolute. In certain circumstances, oqqee may be required to refuse a request — for example, where complying with a deletion request would prevent oqqee from fulfilling a legal obligation to retain financial records. In such cases, oqqee will explain the basis for the refusal in its response to your request.

12 Children's Privacy and Age Restriction

The oqqee platform is strictly intended for adults aged 21 and above. oqqee does not knowingly collect, solicit, or process personal data from any person under the age of 21. Registration on the oqqee platform requires a declaration of age, and oqqee may request proof of age at any point in the account lifecycle.

If oqqee becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be deleted to the extent permitted by law, and any balance held in the account will be returned to the originating payment method after deduction of any bonus funds received. If you believe that a person under 21 has registered an oqqee account, please notify us immediately at [email protected].

13 Marketing Communications

oqqee may send you promotional emails, SMS notifications, and in-platform messages about bonuses, new games, cricket betting specials, and other offers relevant to your activity on the platform. All marketing communications are subject to the following conditions:

• Marketing communications will only be sent where you have given explicit, opt-in consent at the time of registration or subsequently through your account preferences.
• You may withdraw consent to receive marketing communications at any time by updating your notification preferences in your oqqee account settings, or by emailing [email protected] with the subject line "Unsubscribe".
• Withdrawal of marketing consent does not affect your ability to continue using the oqqee platform. You will continue to receive transactional and account management communications — such as deposit confirmations, withdrawal notifications, and security alerts — regardless of your marketing preferences, as these are necessary for the operation of your account.
• oqqee does not share your contact details with third-party marketing organisations and does not engage in purchased list marketing.

14 Changes to This Privacy Policy

oqqee reviews this Privacy Policy periodically and may update it to reflect changes in our data processing practices, legal requirements, or the services we offer. The effective date at the top of this page and in the hero section will be updated to reflect the date of the most recent revision.

Where changes are material — meaning they affect your rights or the way we use your personal data in a significant way — oqqee will provide notice by email to the address registered on your account and by posting a prominent notice on the oqqee platform homepage at least 14 days before the changes come into effect. Your continued use of the oqqee platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes.

15 Contact Us and Privacy Complaints

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have concerns about the way oqqee processes your personal data, please contact our data protection team using the following details:

• Email: [email protected] — Subject line: "Privacy Enquiry" or "Data Subject Request"
• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on the oqqee platform
• Response time: Email enquiries — within 24 hours; data subject requests — within 30 calendar days

If you are not satisfied with oqqee's response to a privacy complaint, you have the right to escalate your concern through our formal complaints procedure, which is available on request from the support team. oqqee is committed to resolving all privacy complaints fairly, transparently, and in good faith.