Responsible Gaming at oqqee
oqqee is committed to providing a safe, fair, and enjoyable betting environment for every player in Bangladesh. Our responsible gaming framework gives you full control over your play — with practical tools, honest guidance, and a support team that genuinely cares about your wellbeing.
Our Commitment
What Responsible Gaming Means at oqqee
At oqqee, responsible gaming is not a footnote in our terms and conditions — it is a core principle that shapes every decision we make about the products and services we offer to players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and beyond. We believe that when gambling is approached with the right mindset — as a leisure activity with a defined entertainment budget — it can be a genuinely enjoyable experience. When it moves beyond those boundaries, however, it can cause real and serious harm.
That is why oqqee has built a comprehensive set of responsible gaming tools directly into every player's account. These features are not hidden inside a help menu. They are accessible at any time, require no waiting period to activate, and give you instant, meaningful control over how, when, and how much you play on the oqqee platform. Whether you want to set a daily deposit limit in BDT, request a 48-hour cooling-off period, or permanently close your account, every one of these actions can be completed by contacting our support team or using your account settings.
oqqee also invests in detection. Our platform monitoring systems are designed to identify patterns of play that may indicate a problem — unusually long sessions, sudden escalation in bet sizes, repeated attempts to reverse withdrawal requests, or chasing losses after a significant negative run. When our team identifies these patterns, we will reach out proactively to check on your wellbeing. We do this not to interfere with your enjoyment but because we take our duty of care seriously.
We apply a strict 21+ age restriction across the entire oqqee platform and use identity verification processes to enforce it. Gambling is an adult activity, and oqqee will never knowingly allow a person under the age of 21 to open or operate an account. If you suspect a minor is accessing the oqqee platform, please contact us immediately at [email protected].
Player Control Tools
Six Tools That Put You in Control
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your oqqee account in BDT. Once a limit is active, the platform will refuse any deposit that would breach it. You can lower your limit instantly at any time. Requests to raise a limit are subject to a mandatory 7-day cooling-off period before taking effect — giving you time to reconsider.
Session Time Limits
Define how long you can remain logged in during a single gaming session. When your session limit is reached, oqqee will display a notification and log you out automatically. This tool is particularly effective at preventing the "just one more bet" mindset that can lead to extended, unplanned play sessions during late-night BPL or T20 matches.
Loss Limits
Set a maximum amount you are willing to lose in a given day, week, or month. Once your loss limit is hit, your account will be restricted from placing further bets until the limit period resets. Like deposit limits, loss limits can be reduced immediately but increases require a 7-day waiting period before activation.
Reality Checks
Configure oqqee to send you a pop-up notification at regular intervals — every 30, 60, or 120 minutes — while you are actively playing. Each reality check shows you exactly how long you have been playing in the current session, your net win or loss position, and the option to end your session immediately. It is a simple but powerful way to stay grounded.
Cooling-Off Periods
If you feel you need a short break from gambling, you can request a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, your account remains open and your balance is intact, but you will be unable to place bets or make deposits. The cooling-off takes effect immediately upon request — no delays, no reversals.
Self-Exclusion
Self-exclusion is the most powerful tool oqqee offers. A self-exclusion closes your account for a minimum period of 6 months, up to a permanent lifetime ban. During self-exclusion, your account cannot be reopened, you will be removed from all marketing communications, and oqqee will do its best to prevent you from creating a new account. To self-exclude, contact [email protected] with the subject line "Self-Exclusion Request".
Know the Warning Signs
Recognising Problem Gambling Behaviour
Problem gambling does not always look dramatic. It often develops gradually. The following warning signs — if you recognise several of them in your own behaviour — suggest it may be time to take a break or speak with a professional.
Betting Beyond Your Budget
You regularly spend more on gambling than you planned, using money set aside for rent, groceries, utility bills, or other essential expenses.
Chasing Losses
After a losing session, you find yourself depositing more money to try to win back what you lost — often ending up losing even more in the process.
Neglecting Responsibilities
Work, family, and social commitments are being affected because of time or money spent on gambling. You miss deadlines, appointments, or family events to keep playing.
Hiding Your Gambling
You feel the need to conceal how much time or money you spend gambling from family members or close friends, or you become irritable or defensive when the topic arises.
Borrowing to Gamble
You have borrowed money from friends, family, or informal lenders specifically to fund gambling activity, or used bKash, Nagad, or other payment methods to move funds you cannot afford to lose.
Gambling to Escape
You find yourself turning to gambling as a way to escape stress, anxiety, depression, or difficult personal situations rather than treating it as entertainment.
Inability to Stop
You have tried to cut down or stop gambling on multiple occasions but found yourself unable to stick to that decision for more than a few days.
Increasing Bet Sizes
You need to bet progressively larger amounts to experience the same level of excitement, and smaller bets no longer feel satisfying or engaging.
Reversing Withdrawals
You have requested a withdrawal but then cancelled it to keep the funds available for continued play — a behaviour pattern strongly associated with problem gambling.
Self-Assessment
Ask Yourself These Questions Honestly
The following questions are adapted from widely used problem gambling screening tools. They are not a clinical diagnosis — but if you answer "yes" to three or more, we strongly encourage you to reach out to oqqee's support team or take a break using the tools described above.
Have you ever spent more time or money gambling than you originally intended when you started a session?
Have you ever lied to someone close to you about how much you gamble, or how much you have won or lost?
Has gambling caused arguments or tension in your relationships with family, friends, or colleagues in the past 12 months?
Have you ever felt restless, irritable, or anxious when you were not gambling, or when you tried to reduce how much you were gambling?
Have you ever used gambling as a way to cope with stress, loneliness, depression, or other emotional difficulties?
Have you ever considered or taken out a loan, or borrowed money from another person, in order to fund your gambling activity?
Have you ever felt guilty, ashamed, or regretful after a gambling session, but continued to gamble again soon afterwards?
oqqee Is an Adults-Only Platform
Every player on oqqee must be 21 years of age or older. This is not a guideline — it is a firm requirement enforced through identity verification. oqqee reserves the right to request proof of age at any point during the account lifecycle and to immediately suspend any account where the age requirement cannot be confirmed.
If you are a parent or guardian and you are concerned that a person under 21 in your household may be accessing gambling sites, we recommend using parental control and internet filtering tools to restrict access. Contact [email protected] if you need further guidance on how to block access to the oqqee platform from shared devices.
Get Help
You Are Never Alone — Support Is Always Available
If gambling is affecting your life — or the life of someone you care about — reaching out is the right move. oqqee's responsible gaming team is available 24 hours a day, every day of the year, and all enquiries are handled with complete confidentiality.
Email Support
Send a message to our responsible gaming team at any time. We aim to respond to all responsible gaming emails within 2 hours, around the clock — including during Eid, Pohela Boishakh, and other public holidays.
[email protected]Live Chat
Use the live chat widget available on every page of the oqqee platform to connect instantly with a support agent. For responsible gaming conversations, type "RG Support" to be routed directly to a trained team member.
Available 24 / 7Self-Exclusion Request
If you need to step away from gambling entirely, email us with the subject line "Self-Exclusion Request". Your account will be closed within 24 hours and you will be removed from all promotional communications with immediate effect.
Processed Within 24 HoursHow to Activate a Responsible Gaming Tool Right Now
To set a deposit limit, session time limit, loss limit, or cooling-off period on your oqqee account, simply email [email protected] with the subject line "Responsible Gaming Tool Request" and specify which tool you want to activate and your preferred limit amount or time period in BDT or hours/days. Our team will apply the restriction to your account immediately — no waiting periods, no questions asked. You can also request these tools via the 24/7 live chat at any time.
Play Smart. Play Responsibly. Play on oqqee.
oqqee is here for the long game — and so are you. When gambling stays fun and within your limits, it is one of the best ways to enjoy cricket season, BPL tournaments, and your favourite casino games. Explore the platform with confidence.